Ability Focus Clients & Testimonials

The Ability Focus team are proud to have partnered with many leading organisations in public, semi-state and private sectors who are committed to best practice workplace disability inclusion. We have worked to deliver disability awareness & equality training from small groups to large scale companywide initiatives for Irish businesses, global brands, government departments and public bodies.

Here is a snapshot of some of our clients:

• An Post
• Department of Social Protection
• Aldi Ireland
• Central Statistics Office
• UCD
• Johnson & Johnson
• Grant Thornton
• daa (Dublin Airport Authority)
• Bank of Ireland
• AIG
• Central Bank of Ireland
• Sport Ireland
• Tifco Hotel Group
• Limerick City & County Council
• National Concert Hall
• National Council for Special Education (NCSE)

Client Testimonials

Please find below a selection of testimonials from organisations we’re proud to have worked with:

National Screening Service

"We worked closely with Ability Focus to develop and deliver bespoke disability training to our staff in the National Screening Service. The training covers disability awareness, reasonable accommodation and effective communication with disabled people. Stephen actively enabled the development and delivery of the training. He advised us on many areas of disability inclusion and how we can aim to continually improve the way we engage with people with disabilities. Our staff found the session valuable and engaging. 98% of the attendees strongly agreed or agreed the training has improved their general understanding of disabilities. I would highly recommend Stephen and Ability Focus to organisations looking to improve disability awareness with their staff."

- Dr. Aoife Collins, Senior Health Promotion Officer, HSE, National Screening Service.



UCD

"As part of UCD’s Equality Diversity and Inclusion Training Programme, Stephen Kelly from Ability Focus delivered training on Disability Awareness and Reasonable Accommodation to employees including managers. Stephen was a pleasure to work with during a College pilot and provided demo sessions for our steering group. He understood our needs and worked with us to tailor the training to UCD employees. We rolled out the new training in the 2023/2024 Academic Year to over 80 participants and the feedback is very positive, particularly on how knowledgeable Stephen is and how engaging and informative the sessions are. "

- Licia Carlesi, EDI Training and Awareness Raising Coordinator, University College Dublin.



Aldi Ireland

"Ability Focus has been an important partner in supporting us on our Diversity and Inclusion journey. The training sessions provided by Ability Focus are not only comprehensive and insightful but also engaging and well-structured. Our team members have found the content to be highly relevant and hugely impactful. We look forward to continuing our partnership with Ability Focus into the future."

- Brian O’Shea, HR Director. Aldi Ireland



Grant Thornton

"Having facilitated and led the CPD-accredited Disability Awareness in the Workplace training session with the firm last year, Stephen Kelly rolled out an excellent Reasonable Accommodation Training session for Grant Thornton covering five key areas: Disability disclosure; objective analysis; procedural obligations; disproportionate burden; and policy and process. Joined by a number of my Grant Thornton Ireland colleagues, I know there was a lot of learnings for us all to bring back to the discussion table – a productive Friday morning! Thanks Stephen."

- Shauna Rahman, Associate Director. Equity, Diversity, Inclusion & Sustainability. Grant Thornton Ireland



Uisce Eireann

"I want to thank Ability Focus and in particular Stephen for their expertise in supporting the development of our Disability Awareness e-learn. Stephen’s expertise and deep understanding of disability inclusion has helped us shape an impressive e-learn that has become the cornerstone of our training efforts. The shift in awareness has been palpable ; we’ve seen a noticeable change in how our teams interact , make decisions, and create a more inclusive environment. Stephen provided so much knowledge, enthusiasm and direction during the development of our Disability Awareness eLearning. His approach as a subject matter expert was refreshing and a vital support for my digital learning design on the project. We are incredibly grateful to Stephen for his support and would highly recommend Ability Focus services to any company looking to advance disability awareness and foster a truly inclusive workplace. "

- - Karla McMenamin, DE&I Specialist, Uisce Eireann.



Law Society of Ireland

"The disability awareness training provided by Ability Focus was instrumental in teaching our learners the foundations of disability related issues and how to effectively engage with colleagues with disabilities. This training is useful not only in the work environment but also in everyday life and in helping to break down any unconscious bias an individual may have on what it looks like to have a disability."

- Emma Snedker, Course Executive. Law Society of Ireland Professional Training & Law Society Skillnet



Sport Ireland

"Ability Focus has been an invaluable partner in advancing Sport Ireland's commitment to disability inclusion in the workplace. Stephen and his team have provided exceptional services that have directly impacted our workers at Sport Ireland. From delivering disability awareness training on topics like neurodiversity to guiding us in implementing disability-inclusive recruitment practices, Ability Focus has been instrumental in enhancing our organisation's inclusivity.

Stephen has not only designed and delivered bespoke training sessions but has also provided invaluable insights into niche areas related to diversity in the workplace. Additionally, his support in ensuring our job descriptions are inclusive for people with disabilities has been invaluable.

We extend our sincere gratitude to Stephen and the entire team at Ability Focus for their dedication and commitment. The engaging and memorable content delivered by Stephen has received overwhelmingly positive feedback from our workers, leaving them better equipped to support disabled individuals in both our workplace the communities that we work with.

Thank you so much, Stephen, and team @ Ability Focus, for your outstanding support and partnership."

- Emma Ward, HR Manager, Sport Ireland



Central Statistics Office (CSO)

"As part of our Equality, Diversity and Inclusion programme, Stephen Kelly from Ability Focus provided Disability Awareness Training to the staff of the Central Statistics Office in early October, which was well received in the organisation. Stephen understood our brief and was very easy to deal with. The training was delivered through an engaging and interactive presentation to a large audience and feedback from staff was very positive."

- Deirdre O’Reardon, Equality, Diversity & Inclusion, DLO. Central Statistics Office



An Post

"Ability Focus have played a pivotal role in advancing An Post’s Disability Inclusion agenda. From March 2022 to March 2023, Stephen designed and delivered bespoke Disability Awareness, Reasonable Accommodation, and Inclusive Recruitment training to over 1,000 An Post employees across our 3 business units. The feedback has been incredibly positive thanks to the engaging & memorable content delivered by Stephen. An Post colleagues have benefitted greatly, and are better equipped to provide support to disabled people in work and in our communities. Thank you so much Stephen & team @ Ability Focus! "

- Danielle Bouchier, Diversity & Inclusion Manager, An Post



Tifco Hotel Group

"Tifco Hotel Group collaborated with Ability Focus from June to September 2023 to deliver a number of Disability Awareness training sessions for our staff members. Training provided by Stephen Kelly and his team is of excellent quality, very informative and engaging. Feedback from our staff members who attended training was extremely positive. Diversity and inclusion are a big focus within Tifco Hotel Group and Disability Awareness training has played a significant role in supporting our staff in that area and growing their knowledge. We would highly recommend Ability Focus as an excellent training provider.

- Patrycja Zabawska, Group Learning & Development Manager, Tifco Hotel Group



Bord Bia

"Bord Bia is committed to keeping disability inclusion forefront of our business, and one way we do this is by partnering with Ability Focus for a number of training sessions which are always well received by staff. Stephen’s sessions are highly engaging, very informative and clear. His expertise and passion for the area really shines through in his sessions and attendees as a result feel more knowledgeable and better equipped to engage with persons with disabilities. Ability Focus play a pivotal role in raising awareness of disability within our organisation. "

- Katy Burton, TA/HR, Bord Bia



Limerick City & County Council

"We here in Limerick City & County Council cannot recommend Ability Focus enough. Autism Awareness training was delivered to all our departments across the organisation and was a tremendous success. Feedback from staff was so positive we even offered it out to our community groups to take part as we felt it was important that they get the same opportunity to have this training like ourselves. Stephen and Nadia were both so professional and the training was effective and to the point without ever feeling heavy or overwhelming. Thank you Stephen and Nadia for everything!

- Jade Ryan, A/Staff Officer, Limerick City & County Council



CNP Santander Insurance

"Diversity and Inclusion has always been a core focus at CNP Santander Insurance, and we take seriously our duty to our diverse staff and customers. In 2022 we committed to become more accessible to staff, future staff and our customers with disabilities. In March 2022 we delivered with the support of Ability Focus four 90-minute Disability Awareness training programmes across the organisation. The training delivered by Stephen Kelly was excellent and warmly received by the entire organisation, someone even went so far as to say 'it was the best training I have received during my entire time in the company."

- Graeme Morrison, Strategic Development Manager and Chair CSR Committee.



National Council for Special Education (NCSE)

"Ability Focus offers an excellent Disability Awareness training package with an easy to use online booking system. Stephen’s depth of knowledge around disability and inclusion is very evident when he delivers a session. He developed and delivered a specific suite of training for our staff and the benefits are far reaching for an organisation like ours where awareness and inclusion for people with disabilities is at the core of everything we do. Highly recommended"

- Mary Curran, Human Resources. NCSE



daa (Dublin Airport Authority)

"In partnering with Ability Focus to help us progress our diversity and inclusion strategy, Stephen Kelly has delivered a number of workshops for us including building inclusive recruitment practices and more recently disability awareness training with the wider HR community. Feedback from the teams has been excellent. Our next step is to roll this awareness training out to the wider organisation and implement a number of actions to better support employees with disabilities. Stephen has huge knowledge and experience in this area and shares his expertise and passion for driving progress in a highly engaging and compelling manner. I would have no hesitation in recommending him to any organisation and I look forward to continuing our work with Stephen through 2022."

- Siobhan Winters, Head of Talent Acquisition. Daa



Bank of Ireland

"Stephen, thank you so much for providing Remote Disability Awareness Training to our colleagues at Bank of Ireland. Your natural approach, extensive subject knowledge and passion was abundantly evident throughout each and every session which made the training enjoyable and engaging.

The knowledge gained by us around the core aspects of disability, especially on the topic of Legislation & Reasonable Accommodations, gave us greater confidence when engaging with colleagues and to create an inclusive and diverse place to work where our colleagues can be themselves and perform to their full potential "

- Alan Wright, Accessibility Optimisation Lead, Bank of Ireland.



National Concert Hall

"The National Concert Hall Operations team undertook Disability Awareness Training on Zoom with Ability Focus. Each module proved to be engaging, thought provoking and informative. The NCH prides itself on outstanding customer service and world class music, Ability Focus proved that they too can hit all the right notes."

Barry Walsh Head of Personnel & Operations, National Concert Hall.



Legal Aid Board

"Ability Focus provided Disability Awareness Training to our staff in the Legal Aid Board earlier in this year. As a manager in the Research, Learning and Development Unit, I am always seeking staff feedback. All of our staff who attended this course found it very engaging and thought provoking. So much so, that we arranged more sessions. We are very thankful that Ability Focus have been able to play a very important role in raising awareness in the area of Disability."

Brian Edwards Manager. Research, Learning & Development Unit, Legal Aid Board.



Kingfisher

"Staff at Kingfisher recently undertook Disability Awareness training with Ability Focus. This training focused mainly on our public facing staff with the aim of ensuring a greater understanding of disability when dealing with our patrons. Stephen delivered the training the most engaging manner, was so knowledgeable and encouraged great interaction throughout all training sessions. The staff loved the training and all highly recommend! "

Simeone Rodica, Manager, Kingfisher Dublin.

Participant Testimonials

“Stephen and his team do a fantastic job in training delivery and scheduling. All of the information is clear and the trainings are very engaging. As a company we have been blown away by the positive comments regarding these trainings, which we are so glad to hear about as an organisation.”

- HR Director, Dublin based multinational

“Nadia was excellent at explaining concepts in a clear but nuanced way and with examples. Very well paced e.g. presentation and media helps to hold attention and keep interest - even though it was two hours it did not feel long at all.”

- SurveyMonkey Feedback – State Body

“Really enjoyable and informative. Nadia explained the concepts clearly and kept us engaged throughout. Would recommend that all should take this training for a better understanding of disability in its diversity and how people can be better accommodated to meet diverse needs for everyone's benefit.”

- SurveyMonkey Feedback – State Body

“Excellent. As the Departments L&D lead I will be reporting to our Executive Board that this training be provided on an ongoing basis and be deemed essential for a core Department such as ours.”

- SurveyMonkey Feedback – Government Dept

“Brilliant training. Stephen delivered training in such an engaging manner. 3-hours flew. The breaks were well timed and the videos were relevant. We will be rolling out training to further groups on the back of these sessions. ”

- SurveyMonkey Feedback – Multinational

“Hi Nadia! I wanted to email to say thanks so much for this morning’s training. As a disabled woman with an invisible disability I often feel marginalised here at work and I really could see the wheels turning in everyone’s head when you were talking about diversity in disability. It’s not just the physical!! Thanks a lot. ”

- Private sector colleague, financial services

“Stephen, a huge thank you for yesterday’s disability awareness course. Time flew and I really think this type training should be completed by everyone, not only at our office, but in every industry. We had a Teams meeting this morning and everyone spoke so positively about your training style. Thanks so much. We all agreed you made a real difference yesterday.”

- E. Dempsey, L&D Professional

“Excellent course. Very informative. I have a teenage son with Aspergers. Your insight was interesting and invaluable. The more people who understand the unique challenges facing children (and increasingly adults) who have autism the more balanced a society we are helping to create.”

- Autism Awareness Training participant, public sector

“I thought this morning really was excellent! Nadia is a fantastic facilitator and I actually found both trainings so light they’re not overloaded with too much info or anything it’s great. Feedback from everyone here is super positive so thanks for these Autism Awareness programmes!”

- Autism Awareness Training participant, public sector

“I’m really surprised at how much I didn’t know about Reasonable Accommodation!!! As a HR business Partner with well over 20 years’ experience I knew I was lacking in knowledge about reasonable accommodation but didn’t expect to learn that much today. Stephen, I have a feeling your clear and articulate delivery style and breadth of knowledge in this area will be in high demand over the coming years! Well done.”

- G. O’ Sullivan, HR Professional, private sector

“Hi Stephen. I just wanted to email to let you know a group of us were speaking together yesterday after your training programme and to say everyone was impressed would be an understatement! It had such an impact. Well done! It has completely changed our view on disability”

- Niamh D. HR Team, public sector

“Our training facilitator was excellent in her delivery today. She had such a natural way of speaking and was very easy to listen to. Her information on how to communicate respectfully was so simple yet was so interesting. Thanks!”

- SurveyMonkey Feedback

“I have previously completed disability awareness training before, both on site as well as using eLearning modules. The training we have just completed with Ability Focus was so fresh and modern in its delivery that we all walked away really feeling we learned a lot while actually enjoying it. Thanks to the facilitator who was so engaging in his delivery. Will be recommending this programme to more colleagues.”

- Simon C. Manager, public sector

“The trainer was very passionate and seemed really invested in the area. Hands down the best online training programme I have attended”

- Public sector organisation internal survey

“This course really is 10/10! The presentation was delivered in such a clear manner and I learned so much. Stephen really is a fantastic trainer and over 4 hours there wasn’t a moment where my interest waned. It wasn’t only informative, but really enjoyable. This was the best training programme I have participated in my working life.”

- Sorcha P. HR Professional.

“In all my years working here this is the first time I have had disability awareness training. It was so clear and easy to understand and I think it should be rolled out to everyone”

- SurveyMonkey Feedback

“I consulted Ability Focus for advice on a local charity issue. Stephen is incredibly professional, knowledgeable and approachable. I really enjoyed working with him and he went above and beyond in his contribution to our requirement. Highly recommend Ability Focus if you have ANY questions about disability employment or training.”

- Hannah N. Charity Worker.

“Recently completed the Live Online Disability Awareness Training and would strongly recommend it. I felt the real benefit of the program is that it has universal application irrespective of the working environment you find yourself in. I genuinely think this will soon become a minimum requirement for all employees whose firms take their responsibilities in this area seriously.”

- Niall H. Financial Advisor.

“Questions were encouraged and answers attentively listened to. Stephen is such an engaging trainer and his passion for the subject really is evident and inspiring. No suggestions for improvement”

- SurveyMonkey Feedback

“The programme wasn’t informal, but still felt like we were having a continual conversation, rather than a lecture. Real life examples made it relatable to everyday life. It was informative and eye-opening but not like a lecture. Stephen is an amazing trainer, and I loved his conversational style.”

- Angela K. HR Professional.

“I’ve just completed Live Online Disability Awareness Training with Stephen Kelly and Ability Focus. I can honestly say this programme was an eye opener for me; the diversity within disability, the importance of inclusion and the benefit to everyone, both employers and job seekers of greater inclusion really stood out. I really would recommend this programme.”

- Neil S. Recruitment Professional.

“I was fairly reluctant when I knew we had to do disability training, but I’ve actually just enjoyed that course more than I ever thought I would. Stephen’s style is so engaging and he’s great at changing the pace over our course. It was really educational but also very easy for all of us to relate to as he was constantly giving experiences from his life. I especially liked the focus on reasonable accommodation. We’re all recommending Stephen to come back and do another training course to colleagues asap. Brilliant!”

- Dermot N. In House Legal Counsel.