Ability Focus Company Policies

Ability Focus Legal disclaimer & privacy policy

Cancellation Policy

Ability Focus is a disability awareness training company which delivers disability awareness training both on site as well as on line through instructor led delivery only. When a booking is made for any of our training programmes this time is taken off our booking calendar and is then unavailable for any other organisation/business who may wish to schedule training. If training programmes are cancelled at short notice by a client it is extremely unlikely that those training times will then be utilised by any other organisation and a training slot which had been booked is therefore left vacant. As a small training company, short notice cancellations can have a notable impact on us. We therefore have to implement the following Training Cancellation Policy.

Training programmes which are cancelled will be subject to the following cancellation fees:

Programme(s) cancelled 48 hours or less prior to scheduled delivery: 75% of training fee must be paid to Ability Focus.
Programme(s) cancelled 1 week prior and up to 48 hours prior to scheduled delivery: 50% of training fee must be paid to Ability Focus.

If your organisation is in doubt as to any of the information contained above, please contact Ability Focus on (01) 699 1150 or email info@abilityfocus.ie

Legal disclaimer

Any information or advice given by Ability Focus Ltd or any employee of Ability Focus Ltd is to be taken as a general guide and not to be considered in any way as legal advice or an authoritative interpretation of the law. Employees of Ability Focus Ltd are Disability Inclusion Specialists and Disability Awareness Trainers and do not purport to be Human Resource Professionals or legal professionals.

It is strongly recommended that if you are unclear with regards to any advice, information or guidance given by Ability Focus Ltd, or any employee of Ability Focus Ltd that you email Ability Focus at info@abilityfocus.ie with your query. This includes all advice, information and guidance which is given during training programmes, presentations, webinars, onsite training programmes, consultations, discussions, telephone calls and email contact.

If information is given by any employee of Ability Focus Ltd during training programmes, presentations, webinars, onsite training programmes, consultations, discussions, telephone calls and email contact which you need further external clarification on, we recommend contacting a Human Resources professional or a legal professional with experience in employment law.

For further information or clarification on any of the above points please email info@abilityfocus.ie

This privacy policy has been compiled to better serve those who are concerned with how their 'Personally Identifiable Information' (PII) is being used online. PII, as described in privacy law and information security, is information that can be used on its own or with other information to identify, contact, or locate a single person, or to identify an individual in context. Please read our privacy policy carefully to get a clear understanding of how we collect, use, protect or otherwise handle your Personally Identifiable Information in accordance with our website.

What personal information do we collect from the people that visit our blog, website or app?

When ordering or registering on our site, as appropriate, you may be asked to enter your name, email address, mailing address, phone number, credit card information or other details to help you with your experience.

When do we collect information?

We collect information from you when you place an order, subscribe to a newsletter, fill out a form or enter information on our site.

How do we use your information?

We may use the information we collect from you when you register, make a purchase, sign up for our newsletter, respond to a survey or marketing communication, surf the website, or use certain other site features in the following ways:

* To improve our website in order to better serve you.

* To allow us to better service you in responding to your customer service requests.

* To quickly process your transactions.

* To send periodic emails regarding your order or other products and services.

Taking into account the state of the art, the costs of implementation and the nature, scope, context and purposes of processing as well as the risk of varying likelihood and severity for the rights and freedoms of natural persons, the controller and the processor shall implement appropriate technical and organisational measures to ensure a level of security appropriate to the risk, including inter alia as appropriate:

The pseudonymisation and encryption of personal data;
The ability to ensure the ongoing confidentiality, integrity, availability and resilience of processing systems and services;
The ability to restore the availability and access to personal data in a timely manner in the event of a physical or technical incident;
A process for regularly testing, assessing and evaluating the effectiveness of technical and organisational measures for ensuring the security of the processing.
In assessing the appropriate level of security account shall be taken in particular of the risks that are presented by processing, in particular from accidental or unlawful destruction, loss, alteration, unauthorised disclosure of, or access to personal data transmitted, stored or otherwise processed.

How do we protect your information?

Our website is scanned on a regular basis for security holes and known vulnerabilities in order to make your visit to our site as safe as possible. We use regular Malware Scanning. Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems and are required to keep the information confidential. In addition, all sensitive/credit information you supply is encrypted via Secure Socket Layer (SSL) technology. We implement a variety of security measures when a user enters, submits, or accesses their information to maintain the safety of your personal information. All transactions are processed through a gateway provider and are not stored or processed on our servers.

Do we use 'cookies'?

Yes. Cookies are small files that a site or its service provider transfers to your computer's hard drive through your Web browser (if you allow) that enables the site's or service provider's systems to recognize your browser and capture and remember certain information. For instance, we use cookies to help us remember and process the items in your shopping cart. They are also used to help us understand your preferences based on previous or current site activity, which enables us to provide you with improved services. We also use cookies to help us compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future.

We use cookies to:

* Help remember and process the items in the shopping cart.

* Understand and save user's preferences for future visits.

You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser settings. Since browser is a little different, look at your browser's Help Menu to learn the correct way to modify your cookies.

Third-party disclosure

We do not sell, trade, or otherwise transfer to outside parties your Personally Identifiable Information unless we provide users with advance notice. This does not include website hosting partners and other parties who assist us in operating our website, conducting our business, or serving our users, so long as those parties agree to keep this information confidential. We may also release information when it's release is appropriate to comply with the law, enforce our site policies, or protect ours or others' rights, property or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.

Third-party links

Occasionally, at our discretion, we may include or offer third-party products or services on our website. These third-party sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites.


Google's advertising requirements can be summed up by Google's Advertising Principles. They are put in place to provide a positive experience for users. https://support.google.com/adwordspolicy/answer/1316548?hl=en We use Google AdSense Advertising on our website. Google, as a third-party vendor, uses cookies to serve ads on our site. Google's use of the DART cookie enables it to serve ads to our users based on previous visits to our site and other sites on the Internet. Users may opt-out of the use of the DART cookie by visiting the Google Ad and Content Network privacy policy.

We have implemented the following:

We, along with third-party vendors such as Google use first-party cookies (such as the Google Analytics cookies) and third-party cookies (such as the DoubleClick cookie) or other third-party identifiers together to compile data regarding user interactions with ad impressions and other ad service functions as they relate to our website.

Opting out: Users can set preferences for how Google advertises to you using the Google Ad Settings page. Alternatively, you can opt out by visiting the Network Advertising Initiative Opt Out page or by using the Google Analytics Opt Out Browser add on.

We agree to the following: Users can visit our site anonymously. Once this privacy policy is created, we will add a link to it on our home page or as a minimum, on the first significant page after entering our website. Our Privacy Policy link includes the word 'Privacy' and can easily be found on the page specified above. You will be notified of any Privacy Policy changes:

* On our Privacy Policy Page

Can change your personal information:

* By emailing us

How does our site handle Do Not Track signals?

We honour Do Not Track signals and Do Not Track, plant cookies, or use advertising when a Do Not Track (DNT) browser mechanism is in place.

Does our site allow third-party behavioural tracking?

It's also important to note that we allow third-party behavioural tracking.

COPPA (Children Online Privacy Protection Act)

When it comes to the collection of personal information from children under the age of 13 years old, the Children's Online Privacy Protection Act (COPPA) puts parents in control. The Federal Trade Commission, United States' consumer protection agency, enforces the COPPA Rule, which spells out what operators of websites and online services must do to protect children's privacy and safety online. We do not specifically market to children under the age of 13 years old.

Fair Information Practices

The Fair Information Practices Principles form the backbone of privacy law in the United States and the concepts they include have played a significant role in the development of data protection laws around the globe. Understanding the Fair Information Practice Principles and how they should be implemented is critical to comply with the various privacy laws that protect personal information. We also agree to the Individual Redress Principle which requires that individuals have the right to legally pursue enforceable rights against data collectors and processors who fail to adhere to the law. This principle requires not only that individuals have enforceable rights against data users, but also that individuals have recourse to courts or government agencies to investigate and/or prosecute non-compliance by data processors.


The CAN-SPAM Act is a law that sets the rules for commercial email, establishes requirements for commercial messages, gives recipients the right to have emails stopped from being sent to them, and spells out tough penalties for violations. We collect your email address in order to:

* Send information, respond to inquiries, and/or other requests or questions

* Process orders and to send information and updates pertaining to orders.

* Send you additional information related to your product and/or service

* Market to our mailing list or continue to send emails to our clients after the original transaction has occurred. To be in accordance with CANSPAM, we agree to the following:

* Not use false or misleading subjects or email addresses.

* Identify the message as an advertisement in some reasonable way.

* Include the physical address of our business or site headquarters.

* Monitor third-party email marketing services for compliance, if one is used.

* Honour opt-out/unsubscribe requests quickly.

* Allow users to unsubscribe by using the link at the bottom of each email. If at any time you would like to unsubscribe from receiving future emails, you can email us at info@abilityfocus.ie

* Follow the instructions at the bottom of each email. and we will promptly remove you from ALL correspondence.

Contacting Us

If there are any questions regarding this privacy policy, you may contact us using the information below.


Ability Focus. 71 Lower Baggot Street, Dublin 2. D02 P593


Last Edited on 11-01-2020 This Privacy Notice was last updated on 11 January, 2020. We will update this Privacy Notice from time to time and reserve the right to do so. Any updates will be made available via our website https://abilityfocus.ie/

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